4.1 Symptoms: Robin, Sam, Eddy and Commuter display showing error code 31.
Solution:
(1) Carefully check and ensure that the connecting cable between the motor and the controller is firmly and correctly connected.
(2) Switch off the display and then restart the display again, and check whether error code 31 disappears.
(3) If error code 31 still exists, it indicates the MOSFET device is faulty and should replace the controller.
4.2 Symptoms: The motor cannot be driven by throttle, pedal assistance function and push assistance function.
Solution:
(1) Check whether the display shows error codes. If an error code appears on the display, find out the cause of the fault according to the code definition.
(2) Check carefully and make sure that the connecting cable between the motor and the controller is firmly and correctly connected.
(3) Switch off the display and then restart the display again, and then test the throttle function, pedal assistance and push assistance functions respectively.
(4) If the throttle, pedal assistance and push assistance functions are still unable to drive the motor, it indicates that the motor or controller is faulty.
4.3 Symptoms: Robin, Sam, Eddy and Commuter display showing error code 30.
Solution: Please contact the manufacturer, who will provide troubleshooting video.
